1. Orders

By submitting an order, you confirm that the information provided during checkout is accurate and complete, and that you are authorized to use the selected payment method.

Orders may be subject to necessary review before they are formally fulfilled.

We reserve the right to refuse or cancel orders if deemed necessary due to suspected fraud, payment failure, pricing errors, insufficient stock, technical issues, legal restrictions, or other reasonable operational grounds.

2. Product Information

We are committed to accurately displaying and describing the modern lifestyle products for cats and dogs offered by ELZQIRIA™, including items for hydration, feeding, cleaning, resting, and interaction, as well as other home accessories for pets.

Slight variations in color, appearance, and detail may occur due to screen settings, lighting conditions, manufacturing batches, or other reasonable factors.

Please carefully review the specifications, scope of application, and usage instructions provided on the product page before making a purchase.

3. Prices and Fees

All product prices, applicable discounts, shipping costs, relevant taxes, and the final order total will be displayed on the checkout page prior to order submission.

Please carefully verify the order details and associated costs before completing payment.

4. Payment

The checkout page will display the payment methods available for your order.

All orders require successful authorization from the relevant payment service provider and may be subject to fraud prevention or transaction security checks before processing begins.

5. Order Processing

Orders are typically processed within 2–4 business days following payment confirmation.

Processing times may extend to 5 business days during holidays, promotional events, or periods of unusually high order volume.

6. Shipping

Once an order has shipped, standard delivery to eligible regions in the United States typically takes 10–15 business days.

Applicable shipping methods and costs will be calculated and displayed at checkout.

Depending on inventory availability, product location, and the order destination, items may be shipped from our own warehouses or by designated third-party fulfillment partners.

7. Returns and Refunds

Eligible items can generally be returned within 30 calendar days of confirmed delivery, subject to the terms of our "Return and Refund Policy" published on our website.

Once returned items are received and inspected to ensure they meet return requirements, we will process the refund via the original payment method.

8. Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible before the order enters the fulfillment process.

We will make reasonable efforts to process eligible cancellation requests; however, we cannot guarantee successful cancellation once fulfillment has begun or the order has shipped.

9. Damaged, Defective, or Incorrect Products

If the pet products you receive are damaged, defective, incorrect, missing parts, or differ significantly from the product page description, please contact our customer support team promptly.

Please provide your order number, a description of the issue, and clear photos or videos (if applicable) so we can verify the situation.

Upon verification, we will provide a reasonable solution—such as an exchange, refund, return, or other appropriate remedy— based on the specific circumstances.

10. Promotions

ELZQIRIA™ may occasionally offer discounts, special offers, or other promotional campaigns.

Promotional offers may be subject to eligibility requirements, time limits, specific products, inventory availability, or other terms and conditions.

The specific details and applicable conditions of any offer are governed by the information published for that promotion.

11. Errors and Inventory Status

We strive to ensure the accuracy of product information, pricing, inventory status, and other related content on the website.

We may correct information if errors regarding pricing, product descriptions, inventory details, or technical specifications are discovered.

If such errors materially affect an order that has already been placed, we will provide the affected customer with an explanation and a feasible solution.

12. Consumer Rights

Nothing in these terms is intended to exclude or limit mandatory consumer rights that cannot be excluded or limited under applicable law.