Contact Us
If you have any questions regarding ELZQIRIA™ pet products, existing orders, shipping and delivery, return requests, or other matters related to our store, please feel free to contact our customer support team.
We are committed to providing you with clear and timely assistance.
Email Support
service@elzqira.comIf your inquiry relates to an existing order, please include your order number and the email address used to place the order so that our customer support team can locate your order information more quickly.
Providing your order number and the email address used during checkout can help us review your request more efficiently.
Phone and Service Hours
9:00 AM – 6:00 PM (Pacific Standard Time / PST)
Product or Order Issues
Please contact our customer support team if your inquiry concerns issues such as damaged items, product defects, incorrect items shipped, missing accessories, items that do not match your order, or significant discrepancies between the received product and its description on the product page.
To help us verify the issue quickly, please provide your order number, a description of the problem, and photos or videos clearly showing the condition of the item (if applicable).
Once the necessary verification is complete, we will provide an appropriate solution based on the specific circumstances.
Return Requests
If you wish to request a return, please contact us at the following address before shipping any items back:
service@elzqira.comOnce your return request has been reviewed and approved, our customer support team will provide specific return instructions and the appropriate warehouse address based on your order details.
Please do not ship return items to our registered business address unless explicitly instructed to do so by the ELZQIRIA™ customer support team.