1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To help us process your request efficiently, please contact our customer support team within the applicable return period before sending any product back.

2. Return Eligibility

To qualify for a standard return, an item should generally:

• Be unused and remain in its original condition.
• Include its original parts, components, and accessories.
• Include the original packaging where reasonably possible.
• Be accompanied by valid proof of purchase or relevant order information.

For pet products, we recommend checking the product dimensions, specifications, intended use, and other information shown on the product page before opening or using the item.

Products that have been excessively used, damaged after delivery, altered, or returned with missing components may not qualify for a standard preference-based return, subject to applicable consumer protection laws.

3. How to Request a Return

Before returning an item, please contact:

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs or videos where applicable.

Our customer support team will review the information and provide the appropriate next steps.

4. Return Address

After your return request has been reviewed and approved, ELZQIRIA™ customer support will provide the appropriate return warehouse address and return instructions for your order.

Returns sent to an unauthorized address may result in delays in processing.

5. Return Shipping Costs

6. Return Inspection

Returned products may be inspected after receipt to confirm that the applicable return requirements have been satisfied.

For modern cat and dog living products, the inspection may include checking the condition of the product, packaging, accessories, components, and other items originally included with the order.

7. Refund Timing

Once an approved returned product has been received and inspected, eligible refunds will be issued to the original payment method.

Please note that your bank, card issuer, or payment service provider may require additional processing time before the refunded amount appears in your account.

8. Damaged, Defective, Incorrect or Incomplete Orders

If your ELZQIRIA™ order arrives damaged, defective, incorrect, incomplete, or materially different from the applicable product description, please contact customer support as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate.

After reviewing the information provided, we will offer a reasonable solution based on the circumstances, which may include a replacement, refund, return arrangement, or other appropriate resolution.

9. Order Cancellation

If you wish to cancel an order, please contact:

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to process cancellation requests received before fulfillment begins. However, cancellation cannot be guaranteed once the order has entered fulfillment or has already been shipped.