ELZQIRIA™ is owned and operated by Hangzhou Hanxuan Trading Co., Ltd.

Legal Representative: Xue Zhenghan
Unified Social Credit Code: 91330109MAKAXBG045

Registered Business Address:
Room 601-300, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou City, Zhejiang Province, China

ELZQIRIA™ is an online store specializing in modern lifestyle products for cats and dogs.

We offer products catering to the daily needs of cats and dogs, including items for hydration, feeding, cleaning, resting, playtime, and other home-based pet essentials.

When selecting and developing products, we prioritize practical functionality, the user experience in daily life, ease of cleaning, and aesthetic harmony with modern home interiors.

Please refer to the specific product page for details regarding dimensions, materials, colors, functions, and usage instructions.

Orders are typically processed within 2–4 business days after payment confirmation.

Processing times may be extended during holidays, promotional events, or periods of high order volume.

Standard orders shipped to eligible locations in the US typically arrive within approximately 10–15 business days after shipment.

Actual delivery times may vary depending on the destination, carrier, holidays, weather conditions, customs processing, or other logistical factors.

Available shipping methods and their associated costs will be calculated and displayed during the checkout process, prior to payment completion.

The final shipping method and cost are determined by the information displayed on the checkout page.

Depending on inventory availability, product location, and the order destination, orders may be processed and shipped from our own warehouses or through designated third-party fulfillment partners.

Consequently, the actual point of shipment may differ from our registered business address.

Yes, usually.

Once your order has shipped, tracking information is typically provided via email or through the relevant order tracking channel.

Please note that there may be a delay before tracking information updates after the carrier receives the package.

If tracking information has not updated for an extended period, the package appears to be lost, or the order shows as delivered but cannot be located after a thorough check, please contact our customer service team.

Customer Support Email: service@elzqira.com

When contacting us, please provide your order number and relevant order details so we can investigate the issue.

Eligible items may be returned within 30 calendar days of confirmed delivery.

Please refer to the Return & Refund Policy published on the ELZQIRIA™ website for details regarding return eligibility and specific requirements.

Please contact our customer service team before initiating a return:

Email: service@elzqira.com

Please include the following in your email:

• Order number.
• Item(s) to be returned.
• Reason for return.
• Relevant photos or videos (if applicable).

Once your return request is approved, we will provide specific return instructions and the appropriate return address based on your order details.

For eligible returns initiated due to personal preference or reasons unrelated to product quality, the customer is typically responsible for return shipping costs.

Please contact us if the item is damaged, defective, incorrect, missing parts, or significantly different from the order description due to product issues or order fulfillment errors.

Upon verification, we will provide an appropriate solution based on the situation; customers will not be required to bear unreasonable additional costs resulting from such issues.

Once we receive and inspect the eligible returned item(s), the refund will be issued to the original payment method.

Refund processing typically takes 5–10 business days.

The time it takes for the refund to appear in your account may also depend on the processing speed of your bank, credit card company, or payment service provider.

If you need to cancel your order, please contact our customer service team as soon as possible before the order enters the fulfillment process.

Once an order has begun processing, entered the fulfillment process, or shipped, we cannot guarantee a successful cancellation.

Please contact the ELZQIRIA™ customer service team as soon as possible and provide:

• Your order number.
• A description of the issue.
• Photos or videos clearly showing the condition of the item (if applicable).

After completing the necessary verification, we will provide an appropriate solution—such as an exchange, refund, return, or other remedy—based on the specific circumstances.

If you have questions regarding products, orders, shipping, returns, refunds, or other store-related matters, you can contact us via:

Official Website: www.elzqira.com

Customer Support Email: service@elzqira.com

Customer Service Phone: +86 13243740814

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Standard Time / PST)