Last Updated: September 7, 2026
Welcome to ELZQIRIA™, operated by Crocs, Inc.
These Website Terms & Conditions govern your access to and use of our online store, including its products, content, features, checkout functions, customer services, and related digital services.
Throughout these Terms, the words “we,” “us,” and “our” refer to ELZQIRIA™ / Crocs, Inc.
By browsing our website, creating an account, placing an order, or otherwise using our services, you agree to comply with these Terms as well as any policies referenced on our website.
If you do not agree with these conditions, please discontinue use of the website and Services.
1. Eligibility & Website Access
By using our website, you confirm that you have reached the legal age required to enter into binding agreements in your place of residence.
If you allow a minor under your supervision to use the website, you accept responsibility for their use of the Services where permitted by law.
Certain features may require you to provide information such as:
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Name
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Email address
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Shipping details
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Billing information
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Payment information
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Account credentials
You agree that all information submitted to us will be accurate, complete, and reasonably current.
2. Customer Accounts
Some parts of our store may allow or require an account.
If you create an account, you are responsible for:
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Maintaining the confidentiality of your password
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Keeping account information accurate
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Restricting unauthorized access to your account
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Informing us if you suspect unauthorized activity
You are responsible for activities performed through your account unless applicable law provides otherwise.
Accounts may not be sold, transferred, rented, or used fraudulently.
We may restrict or suspend account access when reasonably necessary to protect customers, the website, or our business.
3. Product Information
We make reasonable efforts to present product information clearly and accurately.
However, product colors, textures, proportions, packaging, or other visual characteristics may appear differently depending on:
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Screen settings
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Device type
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Lighting
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Photography
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Manufacturing variations
Product specifications, descriptions, availability, and packaging may occasionally change.
We reserve the right to update, modify, discontinue, or limit products where reasonably necessary.
4. Product Availability
Products displayed on our website are subject to availability.
Adding an item to your shopping cart does not guarantee that inventory will remain available until checkout is completed and the order is accepted.
We may:
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Limit purchase quantities
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Restrict sales by customer or region
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Remove products from sale
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Correct inventory errors
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Discontinue items without prior notice
Where an ordered product becomes unavailable after checkout, we may contact you regarding an appropriate resolution.
5. Placing an Order
Submitting an order represents your request to purchase the selected products.
An order is not necessarily accepted simply because an order confirmation page or automated email has been generated.
We reserve the right to decline, cancel, or review an order when reasonably necessary, including situations involving:
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Payment problems
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Suspected fraud
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Pricing errors
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Inventory discrepancies
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Incomplete customer information
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Unusual purchasing activity
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Restrictions imposed by law or payment providers
If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded according to the original payment method.
6. Personal-Use Purchases
Unless we expressly authorize otherwise, products sold through ELZQIRIA™ are intended for personal or household use.
You may not use our retail website primarily for unauthorized resale, commercial redistribution, or fraudulent purchasing activity.
We may limit or cancel orders that appear to be placed by resellers, distributors, or unauthorized commercial purchasers.
7. Prices, Promotions & Discounts
Prices shown on our website may change from time to time.
The amount applicable to your order will generally be the price displayed during checkout when your purchase is submitted.
Promotional offers may:
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Apply only for a limited period
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Require a promotional code
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Exclude certain products
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Have quantity restrictions
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Be limited to specified regions or customers
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Be unavailable in combination with other offers
Unless otherwise stated, shipping costs, taxes, customs charges, duties, or other applicable fees may be calculated separately.
We reserve the right to correct obvious pricing or promotional errors.
8. Payment Terms
You agree to provide valid and accurate billing and payment information.
Available payment methods will be displayed during checkout.
Payments may be processed through independent payment service providers. Sensitive payment credentials are generally handled by those providers rather than stored directly by ELZQIRIA™.
Payment authorization may be affected by:
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Your card issuer
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Your bank
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Fraud screening
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Billing information
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Payment-provider restrictions
An order may not proceed if payment cannot be successfully authorized.
9. Shipping & Delivery
Orders are shipped according to the delivery terms described in our Shipping Policy.
Processing and delivery times are estimates unless expressly stated otherwise.
Actual delivery may be affected by circumstances such as:
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Carrier delays
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Customs procedures
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Weather
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Public holidays
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Peak shopping periods
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Transportation disruptions
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Incorrect shipping information
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Events beyond our reasonable control
For complete details regarding shipping fees, tracking, delivery estimates, and international orders, please review our applicable Shipping Policy.
10. Returns & Refunds
Eligible returns and refunds are handled according to our Returns, Exchanges & Refunds Policy.
Return conditions may vary depending on:
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Product condition
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Product category
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Date of delivery
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Reason for the return
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Applicable consumer protection laws
Customers should obtain return instructions before sending merchandise back.
Unauthorized returns may not be identifiable or processable.
11. Website Content & Intellectual Property
Unless otherwise stated, materials appearing on the ELZQIRIA™ website—including text, graphics, product photography, logos, icons, page layouts, branding, illustrations, and other creative content—are owned by or licensed to Crocs, Inc. or the applicable rights holder.
These materials may be protected by:
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Copyright
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Trademark
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Design rights
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Database rights
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Other intellectual property laws
You may access website content for normal personal and non-commercial shopping purposes.
Without prior authorization, you may not reproduce, modify, republish, sell, distribute, scrape, or commercially exploit protected website materials.
12. Acceptable Use
You agree to use our website lawfully and responsibly.
You may not use the Services to:
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Violate applicable law
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Commit or facilitate fraud
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Infringe intellectual property rights
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Impersonate another person or organization
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Distribute malware or harmful code
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Attempt unauthorized access to accounts or systems
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Interfere with website functionality
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Conduct phishing or deceptive activity
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Collect personal information unlawfully
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Send unsolicited automated communications
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Circumvent security measures
We may restrict access where we reasonably believe prohibited activity has occurred.
13. Automated Access & Security
You may not use bots, crawlers, scripts, automated tools, or similar technologies to access, copy, interfere with, or overload our Services except where expressly authorized or legally permitted.
Attempts to bypass authentication, security controls, purchasing restrictions, or website safeguards are prohibited.
14. External Services & Third-Party Links
Our website may contain links to or integrations with independent third parties, including payment services, social platforms, delivery providers, analytics tools, or other websites.
Third-party services operate under their own:
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Terms
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Privacy policies
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Security practices
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Business procedures
We do not control independent third-party websites and are not responsible for their content or practices except where required by applicable law.
15. Customer Reviews, Suggestions & Feedback
You may choose to provide comments, suggestions, reviews, ideas, photographs, or other feedback.
By submitting content to us, you confirm that you have the necessary rights to provide it and that the content does not unlawfully violate another party's rights.
Where legally permitted, you grant us permission to use submitted feedback for legitimate business purposes, including improving products, customer experiences, and services.
We are not required to compensate users for unsolicited suggestions unless separately agreed in writing.
16. Errors, Corrections & Updates
Despite reasonable efforts to maintain accurate information, our website may occasionally contain:
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Typographical errors
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Incorrect product descriptions
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Pricing mistakes
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Inventory inaccuracies
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Promotional errors
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Outdated information
We reserve the right to correct such information and make appropriate changes.
Where an error materially affects an order, we may contact the customer, cancel the affected transaction, or provide another appropriate solution.
17. Service Availability
We aim to keep the website accessible and functional, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
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Maintenance
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Technical problems
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Software updates
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Network disruptions
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Security incidents
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Third-party service interruptions
We may modify, suspend, or discontinue certain website features where reasonably necessary.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and related digital Services are provided on an “as available” basis.
We do not guarantee that:
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Website access will always be uninterrupted
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Every website function will be error-free
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All third-party services will remain continuously available
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Every displayed product image will appear identical on all devices
Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot legally be excluded.
19. Limitation of Liability
To the maximum extent permitted by applicable law, ELZQIRIA™, Crocs, Inc., and their applicable affiliates, representatives, and service providers will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may legally be limited.
This limitation does not apply where liability cannot be excluded or restricted under applicable consumer protection or other mandatory laws.
Your statutory consumer rights remain unaffected.
20. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Crocs, Inc. and its applicable affiliates, personnel, and service providers from claims arising directly from:
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Your unlawful use of the Services
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Your violation of these Terms
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Your infringement of third-party rights
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Fraudulent or abusive activity conducted through your account
This provision does not limit rights or protections available to consumers under mandatory law.
21. Suspension or Termination of Access
We may suspend, restrict, or terminate access to the website when reasonably necessary, including where a user:
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Violates these Terms
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Engages in fraudulent activity
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Attempts to compromise website security
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Abuses our Services
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Violates applicable laws
Termination does not eliminate obligations or rights that arose before access was terminated.
22. Governing Rules
These Terms are governed by the laws applicable to the relevant transaction, subject to mandatory consumer protection rules that may apply in the customer's jurisdiction.
Nothing in these Terms is intended to remove legal rights that cannot lawfully be waived.
Any dispute will be handled in accordance with applicable laws and jurisdictional requirements.
23. Changes to These Terms
We may revise these Terms periodically to reflect:
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Changes to our Services
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New website functionality
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Business updates
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Regulatory requirements
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Legal or operational changes
The latest version will be published on this page with an updated revision date.
Your continued use of the website after updated Terms become effective constitutes acceptance where permitted by law.
24. Contact Information
Questions about these Website Terms & Conditions may be directed to:
ELZQIRIA™
Operated by Crocs, Inc.
Customer Service Email:
service@elzqira.com
Please include sufficient information in your message so our team can understand and respond to your inquiry efficiently.
By accessing or purchasing through ELZQIRIA™, you acknowledge that you have reviewed these Terms and agree to comply with the conditions that apply to your use of our website and Services.