At ELZQIRIAβ’, operated by Crocs, Inc., we want you to feel confident when placing an order with us.
This policy explains our general procedures for returns, exchanges, damaged items, and refunds. Please review the information below before sending any product back.
1. Standard Return Period
Most eligible products may be requested for return within 30 days after delivery.
To qualify, the product should generally be:
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Unused and unworn
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In the same condition in which it was received
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Returned with its original packaging, accessories, and tags where applicable
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Accompanied by valid proof of purchase or order information
Products showing signs of use, alteration, damage caused after delivery, or missing important original components may not qualify for a return.
2. Requesting a Return
Before sending an item back, please contact our customer support team at:
When contacting us, please include:
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Your order number
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The item you would like to return
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The reason for your request
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Photos, if the product is damaged, defective, or incorrect
Once your request has been reviewed, we will provide the appropriate return instructions.
Where applicable, return shipping information or a return label may also be supplied.
Please do not send a package back without receiving return authorization first. Unauthorized returns may be delayed, refused, or unable to be properly identified.
3. Damaged, Defective or Incorrect Orders
We recommend inspecting your package as soon as it arrives.
If you receive an item that is:
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Damaged in transit
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Defective
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Incorrect
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Missing important components
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Different from what you ordered
please contact service@elzqira.com as soon as possible.
Include your order information and clear photos showing the issue. Our team will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other suitable solution.
4. Products That May Not Qualify for Return
Certain types of products may be excluded from standard returns for hygiene, safety, customization, or other reasons.
Examples may include:
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Perishable goods
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Personalized or custom-made products
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Gift cards
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Final-sale merchandise
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Certain promotional items
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Products that have been used or materially altered after delivery
If you are unsure whether a product is returnable, please contact us before sending anything back.
5. Exchanges
For faster processing, exchanges may be handled as a separate return and new purchase.
In most cases, you may:
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Request a return for the original product
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Follow the approved return instructions
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Place a new order for the preferred replacement item
This method helps avoid delays caused by inventory changes while a returned product is being shipped and inspected.
6. European Union Cancellation Rights
Customers purchasing from within the European Union may have additional statutory cancellation rights under applicable consumer protection law.
Where applicable, an eligible customer may generally have 14 days to withdraw from certain distance purchases without providing a reason.
Returned products should normally be:
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Unused
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In their original condition
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Returned with relevant packaging
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Accompanied by proof of purchase
Statutory consumer rights apply independently from any additional return period voluntarily offered by ELZQIRIAβ’.
Certain legally exempt products may not qualify for withdrawal rights.
7. Return Review & Inspection
After an authorized return reaches the designated return facility, the item may be inspected before a refund is approved.
We may verify:
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The condition of the returned product
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Whether all required components are included
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Whether the item matches the original order
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Whether the return complies with this policy
Once the review is completed, we will notify you of the outcome.
8. Refund Processing
When a return is approved, the refund will normally be issued to the original payment method used for the order.
Please allow up to 10 business days after refund approval for processing.
The exact time required for funds to appear in your account may vary depending on your:
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Bank
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Credit card issuer
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PayPal account
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Payment processor
These financial institutions may require additional processing time after the refund has been released from our side.
If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact us at:
9. Original Shipping & Return Costs
Shipping and return costs may depend on the reason for the return.
If the product is confirmed to be defective, damaged on arrival, or incorrectly shipped, we will review the applicable shipping arrangements with you.
For returns based on personal preference, size, suitability, or change of mind, return shipping charges may apply unless otherwise stated.
Any applicable shipping costs will be explained when your return request is reviewed.
10. Where to Send Your Return
Please do not send returned merchandise to an address found on the original package without first contacting us.
Return destinations may vary depending on the product, order, and fulfillment location.
After your return request has been approved, our support team will provide the correct return instructions and, where applicable, the designated return address.
Contact:
Need Help With a Return?
Our support team is available to assist with return eligibility, damaged orders, refund status, and general after-sales questions.
ELZQIRIAβ’
Operated by Crocs, Inc.
Customer Support: service@elzqira.com
We aim to make the return process clear, practical, and straightforward from your first request through final resolution.