Last Updated: September 7, 2026
At ELZQIRIA™, operated by Crocs, Inc., we recognize the importance of protecting your personal information.
This Privacy Notice explains what information may be collected when you browse our website, place an order, communicate with us, or otherwise use our online services. It also describes how that information may be used, shared, and protected.
By accessing or using our website, you acknowledge the practices described below.
1. Personal Information We May Collect
The information we collect depends on how you interact with ELZQIRIA™.
Information You Give Us
When you place an order, contact customer support, create an account, or subscribe to communications, we may receive information such as:
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Your name
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Email address
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Telephone number, when provided
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Shipping address
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Billing address
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Order and purchase information
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Account details
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Messages or information submitted to customer service
Payment information is generally handled by the payment provider used during checkout. We do not need to directly store your complete card number in order to process an order.
Information Collected During Website Use
Certain technical information may be collected automatically when you visit our website, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages viewed
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Referral information
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Time spent on the website
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Website interactions
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Cookie and similar technology data
This information helps us understand how visitors use our store and supports website functionality and security.
2. Why We Use Your Information
We may use personal information for legitimate business and operational purposes, including:
Order Fulfillment
To confirm purchases, process transactions, arrange delivery, provide tracking information, and manage returns or other order-related requests.
Customer Assistance
To respond to questions, investigate order concerns, and provide support.
Website Improvement
To understand how customers interact with our website and improve navigation, functionality, content, and overall shopping experience.
Security & Fraud Prevention
To identify suspicious activity, prevent misuse, protect transactions, and maintain the security of our website.
Marketing Communications
Where permitted and where you have provided the appropriate consent, we may send information about products, promotions, updates, or offers.
You may unsubscribe from marketing emails at any time.
3. How We Protect Personal Data
ELZQIRIA™ takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.
These measures may include:
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Secure website connections
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Encryption during transmission of sensitive information
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Restricted access to customer data
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Secure third-party payment processing
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Administrative and technical security controls
Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.
4. Payment Information
Payments may be processed through independent payment service providers.
When you submit payment information, your transaction may be handled directly by the applicable payment provider according to its own security and privacy practices.
ELZQIRIA™ does not intentionally retain complete credit or debit card credentials after payment processing.
If you have concerns about authorization, card verification, or payment processing, you may also need to contact your bank or payment provider.
5. When Information May Be Shared
We do not sell or rent personal information simply for monetary payment.
However, certain information may be provided to service providers when necessary to operate our business.
These may include providers that assist with:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website hosting
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Customer service
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Fraud prevention
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Analytics
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Advertising
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Email communications
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Business technology services
We expect service providers to handle information only as necessary to perform the services they provide.
Information may also be disclosed where required by law, legal process, government request, or where necessary to protect our legal rights, customers, or business.
6. Advertising & Analytics Technologies
Our website may use third-party advertising or analytics services to better understand visitor behavior and measure the effectiveness of advertising campaigns.
These providers may include platforms such as:
Meta Platforms
Including services associated with Facebook and Instagram.
Google
Including analytics, measurement, or advertising services.
These companies may use cookies, pixels, device identifiers, or similar technologies according to their own privacy policies.
Depending on your location, browser, and applicable platform settings, you may be able to control personalized advertising through the relevant provider.
7. Cookies & Similar Technologies
Cookies are small files or technologies that help websites remember information and operate more effectively.
We may use several categories of cookies.
Essential Cookies
Used for core functions such as shopping carts, account access, checkout, security, and website navigation.
Analytics Cookies
Help us understand website traffic and how visitors interact with pages and features.
Preference Cookies
May remember selected settings and improve the browsing experience.
Advertising Cookies
May help measure advertising performance or provide more relevant advertising.
You can usually adjust cookie permissions through your browser settings. Restricting certain cookies may affect parts of the website or prevent some features from functioning as intended.
8. External Websites
Our website may occasionally contain links to websites, platforms, or services operated by third parties.
Once you leave ELZQIRIA™, the privacy practices of those third parties apply.
We are not responsible for the content, security, or privacy practices of independent websites. We recommend reviewing their privacy notices before providing personal information.
9. Your Privacy Choices
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.
These may include the ability to request:
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Access to personal information associated with you
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Correction of inaccurate information
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Deletion of eligible personal data
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Information regarding how your data is used
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Withdrawal from certain marketing communications
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Restrictions or objections relating to certain processing activities
Some rights may be subject to legal exceptions, verification requirements, or record-retention obligations.
To submit a privacy-related request, contact us at service@elzqira.com.
10. California Residents
California residents may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances, eligible consumers may have rights concerning access, correction, deletion, disclosure of certain data practices, and choices relating to certain uses or sharing of personal information.
We will not discriminate against consumers for exercising privacy rights available to them under applicable law.
Requests may be submitted using the contact information provided at the end of this policy.
11. Children’s Information
Our online store is not intended to knowingly collect personal information from children under the minimum age established by applicable law.
If we become aware that personal information relating to a child has been collected improperly, we may take reasonable steps to delete that information.
Parents or legal guardians who believe a child has submitted personal information may contact us at service@elzqira.com.
12. Marketing Emails
When you subscribe to promotional communications, we may use your email address to provide:
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Product announcements
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Store updates
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Promotional offers
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Special discounts
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Other marketing communications
Promotional emails will generally include an unsubscribe option.
You may opt out of promotional communications at any time without affecting essential transactional messages related to an existing order.
13. Data Retention
We may keep personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors such as:
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Order fulfillment
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Customer support needs
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Accounting requirements
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Fraud prevention
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Contractual obligations
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Legal or regulatory requirements
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
14. Security Incidents
If a security incident involving personal information occurs, we will evaluate the circumstances and take appropriate steps in accordance with applicable data protection and notification requirements.
Where legally required, affected individuals or relevant authorities may be notified.
15. Updates to This Privacy Notice
We may revise this Privacy Notice periodically to reflect changes in our services, technology, business practices, or applicable requirements.
The updated version will be published on this page together with a revised Last Updated date.
We encourage visitors to review this page periodically.
16. Privacy Questions & Requests
For questions about this Privacy Notice, your personal information, or a privacy-related request, please contact:
ELZQIRIA™
Operated by Crocs, Inc.
Privacy & Customer Support:
service@elzqira.com
We will review privacy inquiries and respond in accordance with applicable requirements.