At ELZQIRIA™, operated by Crocs, Inc., we aim to make the delivery process clear and straightforward from the moment your order is placed until it reaches your destination.
This page explains our general processing times, estimated delivery windows, tracking procedures, international shipping terms, and what to do if a package is delayed, damaged, or lost.
How We Fulfill Orders
To serve customers across different regions efficiently, orders may be prepared and dispatched from different fulfillment locations depending on product availability and delivery destination.
Some products may ship directly from selected fulfillment centers or manufacturing partners.
This fulfillment model helps us:
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Keep a wider range of products available
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Reduce unnecessary inventory transfers
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Maintain efficient order handling
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Limit excessive packaging and handling
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Offer more flexible international delivery options
As a result, items from the same order may occasionally be shipped separately.
Order Preparation Time
Once your order has been successfully placed and payment has been confirmed, our team begins preparing it for shipment.
Standard Processing
Most orders are processed within 2–5 business days.
Processing may include:
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Order verification
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Product preparation
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Quality review
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Packaging
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Shipping label creation
Busy Shopping Periods
During holidays, promotional events, or periods of unusually high demand, processing may require up to 6 business days.
Business days generally exclude weekends and public holidays.
Shipping Charge
A standard shipping fee of:
$6.99 USD per order
may apply regardless of destination, unless a different shipping promotion or checkout offer is specifically displayed when you place your order.
The final shipping amount will be shown before payment is completed.
Estimated Transit Times
Delivery speed depends on the destination, carrier, customs procedures, and fulfillment location.
Typical estimated delivery periods are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 8–14 business days |
| Canada | 10–16 business days |
| United Kingdom | 10–16 business days |
| Australia | 10–16 business days |
| Other International Destinations | 14–21 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Occasional delays may occur due to:
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Customs inspections
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Carrier disruptions
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Severe weather
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Local holidays
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Peak shopping periods
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Transportation interruptions
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Incorrect or incomplete delivery information
Tracking Your Shipment
When your order has been dispatched, tracking information will normally be sent to the email address associated with your purchase.
Tracking details may include:
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Tracking number
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Shipping carrier
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Shipment status
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Delivery progress
Please allow approximately 1–3 business days after receiving the shipping confirmation for tracking information to begin showing movement.
A tracking page that has not yet updated does not necessarily mean the shipment has stopped moving. Carriers may take additional time to scan and synchronize package information.
Multiple Packages
Depending on stock availability and fulfillment location, an order containing several products may arrive in more than one shipment.
If this happens:
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Packages may have separate tracking numbers
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Delivery dates may be different
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One item may arrive before another
This does not mean that part of your order is missing.
Please review all tracking notifications before contacting customer support regarding an incomplete delivery.
International Orders & Import Charges
International shipments may be sent under DDU / Delivered Duty Unpaid terms where applicable.
This means that customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country may be payable by the recipient.
Please note:
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Import regulations vary by country
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Customs charges are not included unless specifically stated during checkout
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Customers are responsible for applicable local import fees
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Customs processing may extend the delivery timeframe
ELZQIRIA™ and Crocs, Inc. cannot control charges or delays imposed by local customs authorities.
We recommend checking your country's import requirements if you are uncertain about potential duties or taxes.
Need to Change Your Order?
We begin processing orders quickly after purchase.
If you need to request:
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An address correction
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A shipping-detail change
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An order cancellation
please contact us within 12 hours after placing the order at:
We will make reasonable efforts to assist.
However, once an order has entered fulfillment or has already been prepared for shipment, changes or cancellations may no longer be possible.
Please Check Your Shipping Information
Customers are responsible for entering accurate delivery details during checkout.
Before completing your purchase, please confirm:
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Recipient name
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Street address
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Apartment or unit number
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City
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Postal or ZIP code
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State or region
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Country
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Contact details
Packages delayed, returned, or misdelivered because of incorrect information may require additional handling or reshipping arrangements.
Damaged Deliveries
If your package or product arrives visibly damaged, please contact us within 72 hours of delivery.
Send your message to:
Please include:
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Your order number
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A description of the issue
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Photos of the product
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Photos of the outer packaging where possible
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Photos of the shipping label if relevant
After reviewing the information, our customer support team will determine the appropriate solution.
For confirmed shipping damage, a replacement may be provided without an additional product charge.
Packages Confirmed Lost in Transit
If tracking stops updating for an extended period or your shipment appears to be missing, please contact us so the delivery status can be reviewed.
When the shipping carrier officially confirms that a package has been lost in transit, ELZQIRIA™ may arrange a replacement shipment at no additional product cost.
Packages shown as successfully delivered by the carrier may require additional investigation before a replacement or other resolution can be provided.
Delivery Delays
Most shipments arrive within their estimated delivery windows, but situations outside our direct control can occasionally cause delays.
If your package is still moving through the carrier network, we recommend allowing reasonable additional transit time.
If the shipment appears significantly delayed, contact:
Please provide your order number so our team can review the available tracking information.
Questions About Shipping?
If you need assistance with tracking, delivery status, shipping details, or a damaged shipment, our support team is available to help.
ELZQIRIA™
Operated by Crocs, Inc.
Customer Support:
service@elzqira.com
Thank you for shopping with ELZQIRIA™. We are committed to providing a clear, dependable, and convenient delivery experience from checkout to arrival.